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Updated July 31, 2026 6 min read

InquiryFlow Pro sends up to two automated emails to visitors: an instant thank-you when they inquire, and one delayed follow-up after a configurable number of days. This is not a multi-step drip campaign — one instant + one delayed email per lead.

Step-by-step guide

Enable follow-ups

  1. Go WP Travel Kit → InquiryFlow → Settings.
  2. Click Automated follow-ups in the left nav.
  3. Toggle Enable automated follow-ups on.

Instant thank-you email

  1. Toggle Send an instant thank-you reply on.
  2. Optionally set Instant subject and Instant body.
  3. Leave blank to use default thank-you copy.

Sends immediately after a new lead is created (queued via Action Scheduler).

Delayed follow-up email

  1. Toggle Send a delayed follow-up on.
  2. Set Delay (days) — 0 to 90 (default 1).
  3. Optionally set Delayed subject and Delayed body.

Personalization tokens

Use in subject and body:

TokenReplaced with
{name}Visitor name
{email}Visitor email
{trip_title}Linked trip title
{site_name}Site name

Unsubscribe (delayed only)

Delayed emails include an unsubscribe link. Unsubscribed leads will not receive the delayed email. Instant email is transactional and does not check unsubscribe.

Skip rules

Delayed follow-up is not sent when:

  • Lead status is Booked or Closed
  • Visitor unsubscribed
  • Follow-ups disabled globally

Tips

  • Write the delayed email as a gentle check-in, not a hard sell.
  • Set delay to 2–3 days for international trip planning cycles.
  • Pair with CRM sync so sales owns outreach after the automated touch.

Common mistakes

  • Expecting multiple drip emails — only instant + one delayed.
  • Editing templates but not saving Settings.
  • Assuming follow-ups send when license inactive — Pro must be licensed.

Troubleshooting

IssueFix
No instant emailCheck follow-up toggles; verify site mail delivery
Delayed never arrivesLead may be Booked/Closed; check unsubscribe
Tokens show literallyTypo in token name; use exact {name} format
Duplicate emailsAvoid custom plugins also sending on inquiryflow_inquiry_created