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[trip_rating_summary] Shortcode

Updated July 31, 2026 6 min read

WhatsApp chat adds a Continue on WhatsApp option inside the inquiry flow. After submitting the form — or as an alternative path — visitors can open WhatsApp with a prefilled message about the trip they were viewing.

Step-by-step guide

Enable WhatsApp

  1. Go to WordPress Admin → WP Travel Kit → InquiryFlow → Settings.
  2. Click WhatsApp in the left nav.
  3. Toggle Enable WhatsApp button on.

Configure number and message

  1. WhatsApp number — international format with country code (e.g. +14155551234). Non-numeric characters except +, (, ), -, and spaces are stripped on save.
  2. Prefilled WhatsApp message — text pre-populated in the visitor’s WhatsApp compose box.
  • Use {trip_title} to insert the current trip name when on a trip page.
  • Default: Hi! I have a question about {trip_title}.
  1. Reply time note — short reassurance under the WhatsApp option (default: We typically reply within a few hours).

Click Save.

Visitor experience

  1. Visitor opens the inquiry widget on a trip page.
  2. After a successful form submission, they may see Continue on WhatsApp (when enabled).
  3. Clicking opens WhatsApp (app or web) with your number and prefilled message.
  4. WhatsApp clicks are counted in the Inquiries KPI WhatsApp clicks.

Track in the inbox

Leads submitted through the form show channel Form. WhatsApp-specific tracking appears in analytics events; channel may show WhatsApp when the lead source is WhatsApp.

Tips

  • Keep the prefilled message short — visitors often edit it before sending.
  • Set a realistic Reply time note to set expectations.
  • Test on mobile — most visitors use WhatsApp on their phone.

Common mistakes

  • Omitting the country code — messages may fail to open the correct contact.
  • Leaving {trip_title} on non-trip pages — the placeholder is replaced with empty text when no trip context exists.
  • Expecting WhatsApp to create an inbox lead without a form submission — the primary capture path is still the inquiry form unless Pro channels apply.

Troubleshooting

IssueFix
WhatsApp button missingEnable in settings; save; clear cache
Wrong number opensRe-enter full international number
{trip_title} emptyNormal on non-trip pages; test on a trip single