Skip to content

Trip Reviews

[trip_rating_summary] Shortcode

Updated July 31, 2026 6 min read

When a visitor submits an inquiry, InquiryFlow emails your team an HTML notification with lead details and trip context. You choose who receives these emails and can send a test to verify delivery.

Visitor thank-you emails are a Pro feature — see Automated follow-ups.

Step-by-step guide

Set recipients

  1. Go to WordPress Admin → WP Travel Kit → InquiryFlow → Settings.
  2. Click Notifications in the left nav.
  3. Enter Admin notification emails — one or more addresses, comma-separated.
  4. Invalid addresses are ignored on save.
  5. If left empty, notifications go to the WordPress admin email (Settings → General).

Click Save.

Send a test notification

  1. In the same section, click Send test notification.
  2. Check the inbox for each configured address.
  3. Test email subject: [Test] New inquiry notification — {your site name}.
  4. Body uses sample data (e.g. Jane Traveler) so you can preview layout.

What the real notification contains

Admin emails include:

  • Visitor name and email
  • Message text
  • Trip title (and context when on a WP Travel Engine trip)
  • Submission date
  • Channel and lead metadata when present

Subject line examples:

  • New inquiry from {name}
  • New inquiry from {name} — {trip title} (when trip is linked)

When emails send

  • Triggered when a new inquiry is created (form submission saved).
  • Sent asynchronously via Action Scheduler (or WP-Cron fallback) so the visitor is not blocked.

Tips

  • Add sales@ and ops@ addresses if multiple people monitor inquiries.
  • Run the test after changing SMTP plugins or mail DNS (SPF/DKIM).
  • Customize email content with developer hooks — Developer documentation.

Common mistakes

  • Assuming visitors get an email — Free only notifies admins.
  • Test works but live inquiries do not — check that production submissions succeed (captcha, consent, rate limit).
  • Comma-separated list with spaces only — ensure valid email format.

Troubleshooting

IssueFix
No email at allSend test; check spam; verify SMTP plugin
Only admin gets mailFill Admin notification emails explicitly
Missing trip in emailSubmit from a trip page with WP Travel Engine active
Delayed emailNormal — queue runs shortly after submission